"As always, Tutta Bella is the go to for family friendly dining. Menu that appeals to both kids and adults alike. Good for plant based options too. This time we came for my son 's 11th birthday. We had a moderately sized group (9 , however the restaurant was relatively empty. Food was great, restaurant was surprisingly still a bit loud (the hard floors/walls really echo , so hearing across the table was challenging at times, but not too distracting. The biggest miss on this trip was the service. While it was a slow Monday evening (6p , we saw at least five separate staff members two hosts, and three servers. Likely there were more, not including kitchen staff. Despite that (and potentially training some of those employees? the service was not what we expected. We waited for a long time between seating ordering (food was quick desert check. Our server seemed to keep forgetting things (orders, desert , most notably that it was a birthday celebration and that I had asked for a candle in a cannoli (he brought me the cannoli and when I reminded him of the candle he seemed to think it was for me? Most odd was that none of the employees were friendly. I smile and engage a lot, as does my family. The employees all seemed distracted and/or more interested in talking to each other than helping the customers feel welcomed and well supported. The hosts at least smiled, but that was the only smile/acknowledgement we received from employees during the entire visit other than our server taking our orders. Even when I pointed out the miss on the birthday and then the miss on the candle, there was no apology just and oh, right I 'll get that . Seems a focus on general welcoming behavior and focusing on customer needs/requests would be helpful here."
