"I badly wish I could give this place a good review, but after the experience we had, I can’t in good conscience suggest this restaurant to anyone.I am a business owner and my family and I have owned restaurants in the past, so I speak from both perspectives. We reserved a room for a surprise birthday dinner, and understandably gave a card to hold the reservation.All 15 of us showed and ordered appetizers, meals, and drinks. Some steaks came out way undercooked (ordered med well, came out rare) and the server made countless mistakes. All that could easily be forgotten about, however the owner instructed our server to add a $250.00 charge to the bill (see OTHER in the photo).Fortunately, the bill was reviewed someone in our group caught this mystery charge. To make matters worse, gratuity was also calculated based on this OTHER line item, at a rate of 20%, bringing the total bogus charges to a whopping $300.00.We questioned the server on this charge, and she explained she had never been instructed to add this to a ticket before. We asked to speak with the owner, who is right in the next room mind you, and the owner completely refused to discuss this charge with us and instructed the server to just take it off the bill.My concern for others, who may be reading this review, is that you may not read your bill line for line and fall victim to bogus charges you should not be responsible to pay. With business, integrity is of the upmost importance when you lose trust for the owner of a restaurant, how can you ever justify going back? How can you encourage others to dine at a place that wants to rob their patrons? What are the steak is good or not is irrelevant, what matters most is whether the customer is appreciated and enjoying the dining experience. They should never have to look over their shoulder to see if they are being taken advantage of or played for a fool.Our party never received an apology, and let me say that a $250 hold placed on the card is one thing, but the restaurant should never charge you for showing up to your reservation and spending a substantial amount of money. Our party average approximately $75 per person, tell me, is there a need for greed when your establishment is doing those numbers?Thank you for taking the time to read my review, and I hope that if you do find yourself dining at this restaurant, you’ll do your due diligence to make sure this owner doesn’t deceive you of your a hard earned money.UPDATE: As a business owner, I’ve never penalized my customers for spending money in my establishment(s). There was no convenience to the private room; in fact, we had terrible service with countless mistakes, an owner watching us from the next room (one of our party members was familiar with the owner having met him several times before and was able to see him in the next room watching our party during the discovery of this mystery charge), and then refusing to speak with us about why we were being charged. No one will be back again, and several of us spend a substantial amount of money at restaurants and have a large sphere of influence.The bottom line is this; appreciate your customers; they are who keep you in business. When things inevitably go wrong; address them promptly and with a desire to rectify the situation. Your behavior and manner of handling customers will ultimately drive you out of business."
New Potatoes
