"I had called ahead to inquire about outdoor seating due to the pandemic, and the lady who answered assured me there was outdoor seating available since many customers preferred it. However, when we got there, we found only three large, immovable tables crammed together outside. There was no host to welcome us or a waiter to guide us, so I had to seek someone out to ask for a table. The staff member barely acknowledged me and dismissively told us we could sit wherever we liked.
We ended up seated indoors in a crowded space with no social distancing. I had to again search for a waitress just to get a menu, and then do so a second time to place our drink order. The staff seemed to vanish for long stretches of time. The woman I assumed was the head waitress or manager had an incredibly rude attitude. I felt ashamed in front of my friends, as this was their first experience with Honduran culture apart from my family, and I didn't want them to think that everyone was so careless and disrespectful.
After a long wait for our drinks and several attempts to get someone to take our food order, we finally gave up, paid for our drinks at the bar, and left. We ended up wasting nearly an hour for nothing. I usually like to give places a second chance, but this was actually my fourth visit and it just gets worse every time. I truly can't believe the staff can act so rudely without consequences.
By the way, since moving to this new location, the restaurant feels more like a low-quality cantina than a proper dining establishment. I hope the owner takes notice of these reviews regarding their awful customer service and addresses the issues, but given what I've seen, I doubt they care. If they continue to employ such a rude and tactless manager or head waitress, I can only imagine what else to expect."
