"We booked our Christmas dinner here as we are visiting New Orleans. My fiance ordered the fried shrimp and green tomatoes, which featured overcooked shrimp. Ah, well, I thought. Perhaps the main will be better. I ordered the prix fixe, with the main course being roast turkey. When the plate came out, I was surprised that it was the odd ends and bits of the turkey. I decided to try it anyway, since I like dark meat, and found that the turkey pieces were dried out end pieces that had been sitting for a while. Disgusting. I sent it back and the waitress said she would bring a new plate. She came back and said that they couldn't offer me the turkey but that I could order something else. I did. I soon saw that the tables around me were being served the roast turkey dinner with decent cuts of the turkey. I decided to take it up with the manager, who did not know why the staff would not have offered me another plate and asked me if I knew why, as if I would know why his own kitchen staff does what they do. When the replacement dish--blue crab and avocado toast with a side salad--arrived, it seemed okay. I noticed a bug in the salad. At this point, I called over the waitress and asked for our check. She informed me that the manager had comped the meal, but that hardly makes up for such a horrendous experience. This was supposed to be our Christmas dinner, and we chose a restaurant in the Roosevelt believing that the dinner would be a good experience. It was not only inedible and disgusting, but the reaction of the kitchen staff and the manager so insulting, and the experience was so awful that I shall never again to set foot in a restaurant affiliated with the Waldorf Astoria chain. In all my years of dining out, this is easily the worst dining experience I've ever had. Stay clear of this awful pit of despair masquerading as a restaurant, because your only reward will be disgusting inedible food and a shocking ineptitude and apathy when they ruin your night out."
