"My brother and I did a pickup order. While we were waiting to get my sandwich, staff were chanting his name like it was a joke and making fun out of it, thinking we wouldn't notice. When my brother confronted them about it, asking them why they were chanting his name, they pretended to not know what he was talking about saying they were discussing whether it was our order. It should be noted that we were the only customers in the store at the time. After making the sandwich, they did not apologize at all and gave us the sandwich curtly, acting like we were sensitive and told us to calm down instead when we were clearly harassed. I don't know what kind of training Potbelly employees go through, but this gives me the impression that employees do no go through proper training to treat customers with respect. My brother goes to this Potbelly location frequently as it is close to his home, but we discussed that we will no longer to frequent this location. If you have an uncommon name, they will make a joke out of it for their amusement.Edit: This is a comment about a follow-up. I requested a follow-up to my feedback and the manager decided to call me at 6:30 AM in the morning, when I am sleeping. On Monday, I did not pick it up. Tuesday, I get called again at around 6:30 AM in the morning. Why does the manager not call me after 9 AM just like normal people would? Additionally, the manager did not sound empathetic at all to my concerns and comments and sounded very much like this was something he was forced to do and did not care. Again, my impression is that this speaks about the training and customer care of the staff. Lastly, the fact that I kept on getting follow-up calls in 6:30 AM gave me the strong impression that the follow-up was retaliatory."
