"Friday 08/11/2023 at 1:18pm, I visited the location in Palo Alto, 508 University Avenue Palo Alto CA 94301. My experience with the employees were not met to my expectation. I had ordered a Tunacado and a Matcha Latte. First, the Matcha Latte had no flavor or taste. It was straight up tap water that was green. Second, I FOUND SHORT BROWN HAIR IN MY SANDWICH. I did not think it was a big deal but I wanted to notify the workers to be careful because that was not sanitary. The guy who made my food looked at me and my friend and said, what do you want me to do about it? That set me off the wrong way, because I never expected anyone to give so much attitude in a situation like this. I simply would 've been fine with an apology. I did not expect him to make me a new one or anything. I just wanted him to know what had happen because that was disgusting. On top of that, his coworker, who had curly blonde and black roots hair, was staring at us and he rolled his eyes. I WOULD LIKE TO APOLOGIZE FOR BOTHERING YOU GUYS. I did not know that it was BOTHERSOME TO LET YOU GUYS KNOW WHAT HAD HAPPEN WITH MY FOOD?... Anyways, REALLY SPEECHLESS ABOUT THIS EXPERIENCE. WORSE CUSTOMER SERVICE EVER. I REALLY WANT MY MONEY BACK AFTER THAT. Food didn 't meet average expectations and ALSO CUSTOMER SERVICE REALLY LACKED. There was also another girl on the shift, She was patient and a sweet heart. However, THE OTHER TWO GUYS.. UNBELIEVABLE. I seriously wanted to try the tunacado because people on TikTok were talking about it and how it was good. So just wanted to come with my friends to see what the hype was about. Those workers ruined the experience for me and never would I have expected someone to state that statement, What do you want me to do about it? What an actual bummer. I even saw some yelp reviews about this place, but I seriously wanted to give them the benefit of the doubt because I understand how working with customers can be difficult. However, those two workers honestly need customer service training, if anything. To save everyones time, money, and effort, literally just take your money else where because it wont be worth if you are paying money for a shitty time."
