"I will never order from this restaurant after today! I submitted my order via Seamless today and was told it would be done in 35-45 minutes. After waiting 50 minutes, I called to see where my order was. The man who answered the call told me that it was the way. They were short-staffed due to the holiday and they were extremely busy. Fine. No worries. I call back a 2nd time after waiting another 30 minutes. Still no food. I am told that the deliver guy is on his way. After waiting another 30 minutes, total wait time now has been 1 hour and 50 minutes, I walked to the restaurant. I am infuriated: I see the delivery guy outside smoking a cigarette, there are several waiters in the establishment, and only 3 tables have patrons. 3!!!! At this point, I asked for a refund because after waiting 1 hour and 50 minutes for Eggs, bacon, french toast, and an iced coffee, I no longer wanted their food. Here's the clincher: As he is giving me my refund, he asks if I would still like my food as another person is putting it into a bag. THE FOOD NEVER LEFT THE RESTAURANT!!!!! This person had the audacity to lie not one, but TWICE to me!!! I let him have it. I called him out on his lies and told him that his customer service skills are absolutely atrocious! Do yourself a favor and do NOT give this establishment your business. They do not deserve it!!!"
