"We visited Robs today for dinner , this isn't our first time here , we come here quite often. However today is my last day , to start off the waitress Annie (who happens to be the owners niece thank to the grapevine of several other employees) is the rudest coldest waitress we have ever experienced, first she walks off in the middle of you talking , thanking or trying to order from her. She never once asked us if we wanted refills , however asked the tables around us 3-4 times. It took 29 minutes for garlic toast (because she never added it since she walked off while we were asking for it). We ordered a meal to go for our daughter and ordered a loaded baked potato, she says sweet potato and we told her *no a loaded baked potato. We get home and no joke it was a sweet potato (get this ...with cheddar cheese and bacon, sour cream and butter) on a Sweet potato . Now to the dinner part of this , the beans were cold, the fries were cold as was the table in front is us. The best part of our meal were the appetizers. Annie finally gives us a to go refill except it's not even a full cup . From hearing others , apparently this particular waitress gets a lot of complaints and is still there. You lost a customer that frequents there just because of your waitress. The other waiters, waitresses , staff are great. Annie however is ruining your business. Understand family and all , but you're running a customer service business, shouldn't we come first at your place of business? So so super disappointed! We loved eating here , but this ended that."
