"Now, this is a two-part disappointment: one is for the food, the other for the lack of service. Food: Now, I’ve sampled eight dishes from this place, so I’d say I’ve tried a decent enough amount to write a review. Their Kingwich is very good, but it stops there. Their bánh mì was quite boring with outright bad bread and lack of veggies. Fries dumplings are run-of-the-mill and nowhere near Urban Vegan’s, if one were to compare. Vietnamese noodle salad was a dish I could have made better myself. Their rāmen was overly sweet, not nearly enough garlic and their rāmen noodles had little taste and were way over cooked. Seriously.. The carrot cake was filled with raisins, to each their own, but way to sweet and under seasoned, with too much of the mock cream cheese. The real travesty, though, was their bibimbap. The bottom of the dish is supposed to be either golden, or dark golden to add that crisp and texture to the dish. However it was: burnt to a crisp. The smell of charcoaled rice was so intense that it completely overshadowed the rest of the dish. And this is where we wander into the service part: The first time I had take-away there I ordered three things, and yet they managed to forget my fries. Found out after a 40-minute bike ride at 21:30… Second time I visited was in the restaurant, where we waited nearly an hour for our entrees. Somehow this didn’t seem as something the waitress might communicate to us, and we ourselves had to go and ask where the food was. She told us she was sorry, and that it’d be another 10-15 minutes, after a, then, 45-minute wait. Imagine then being served that travesty of a bibimbap. But here’s the kicker: when we mentioned it, the waitress actually said with a straight face, that that’s just how they prepare it there. What’s most mind-boggling to me is that she even said: “Yes, we get a lot of comments and complaints about that, and I have to tell them each time: that’s how it’s made here.” So after waiting an hour for our entrees, we get served charcoaled bibimbap and they end up saying that we can get 50% off on a replacement entree. From a pure business side of things I really wonder why you’d lose the income of us staying for dessert, coming back, and recommending the place. They got, and will get, neither of those things. The food would get a 3/5, but the abysmal service drags it down to 2/5. The food is really neither authentic, nor hitting the right flavor notes; they’re trying to do way too much, food wise."
