Prime Rib Steak Sub
Firehouse Subs

Firehouse Subs

1290 Salem Rd SW, Rochester, MN 55902, USA, United States

Salad • Salads • American • Fast Food


"2-month update: Even after Firehouse Subs responded to my initial review by stating they wanted to make this right regarding their error, I still haven 't heard a thing from them. Terrible company. 1-month update: I discourage anyone from patronizingthis store and now question the ethics of the company as well. Clearly there is an issue with their website ordering process asI had ordered a large Hook n Ladder for $16.00 and received two slices of toast upon delivery to my house (see original reviewand photo of actual sandwich/bread that accompanied it). You 'll also notice the company 's response to my initial review thatthey hope to make it right . That was well over a month ago now and I haven 't heard another peep from them. Quite unbecoming ofa company that tries to portray itself as a virtuous supporter of the firefighters in our communities. I 'll keep updating andwill keep anybody that is considering giving this store/company business posted! Initial review: Terrible! We spent $80.00 onour Firehouse order last week for 4 sandwiches--including 2 large Hook n Ladders--and 2 cups of soup. Upon delivery, one of theHook n Ladders was literally just the bread!!! Zero ingredients! It was supposed to be a Hook n Ladder and it literally was justthe bread! See accompanying photo! When I called the store to inform them, the employee simply said that some people just orderbread!!! Really??? Some people specifically order a Hook n Ladder for $16.00 and just ask for the bread?!? I doubt it. Don 't youthink an employee would have called to verify the customer didn 't want any ingredients on the their $16.00 sandwich theyspecifically ordered as a Hook n Ladder?? What kind of world do we live in these days?!?!? At least they included the pickle?"