"Worst Smoothie King experience ever. Ordered a 40 ounce and a 32 ounce smoothie for my spouse and me, and also asked for a separate cup we had a little one sleeping in the car and were not sure if she wanted some smoothie when she would wake up, so extra cup seemed like the best choice . The owner made the decision to charge me 54 cents for the extra cup. I know that she had some discretion there, but I understand it from a business perspective. So far so good. After some wait the owner then served me a 32 and a 20 ounce smoothie. When I pointed out that she had made a mistake and that I had ordered a 40 ounce and not a 20 ounce drink, she first blamed me ! for the mistake. I never order 20 ounce smoothies. I assured her that I had asked for a 40 ounce extra large which the cashier confirmed. She offered to make another 20 ounce smoothie. I asked whether I should pay the difference. I guess since they had made a mistake, and they wrongfully blamed me for the mistake, and since they had me waiting in line for another preparation time and my family waiting in the car I would have expected the owner to make up for it. How wrong I was. No apologies, and yes, I was to pay for the difference. Certainly not great customer service ... but ok. However, they then charge me A FULL SECOND 20 OUNCE SMOOTHIE!! Seriously?! They were supposed to charge me the difference between 20 and 40 ounce, not a full new drink. So this is getting pretty bad. When I point this out, they first refuse to change it. I have to make a scene in front of other customers before the owner offers to refund me which results in her putting $1.60 on the table. I am dramatically confused now. She explained it to be the price difference between the 40 ounce smoothie and the 2x 20 ounce smoothie that I had paid. Btw no paper trail, no corrected invoice. She just put some change on the table... and it was the wrong amount. I voiced my confusion. She offered to do the math on a napkin. I had to guide her through her own math to demonstrate that she was shortchanging me of a dollar. After she recognized her error, she finally pays me back my money. Again zero apologies from her. The owner finally passed me the two smoothies. I point out that she had forgotten to include the extra cup. She refuses to give me the extra cup. I say I paid for it. She has the nerve to ask me for the receipt. After everything that had gone done. I produce the receipt and she hands me my order. Finally. Still zero apology. I have never been treated so badly at any Smoothie King. This is not some employee gone rogue, this was the owner showcasing the worst customer service possible. Absolutely unbelievable. If you want a smoothie from Smoothie King there are plenty of other locations to choose from. My family and I were frequent customers at this location, but we 'll be looking for another options now. I won 't be leaving my money here in the future."
