"With all the negative reviews about service and the lack of good help, why, oh why is this place still like this?!? Doesn?t the manager or owner check these reviews? They?re written for a reason, and not just for prospective customers. There were 4employees that I saw when we arrived. One customer ahead of us. Only one table occupied. NOT busy! We waited to be helped. Whensomeone finally came over to help us, we told the girl one of the items we wanted. She just stood there looking dumbfounded. Werepeated the item, pointing to a picture on the case. This seemed to be possibly a new winter item (pumpkin). The girl had to goask someone what it was. I don?t have a problem with employees needing to check the recipe for new items, but why aren?t theyinstructed about new items and where to check the recipe?!? This girl was clueless. Where are the memo?s about new or seasonalitems? For our second item, I verified first, if they had hot fudge or whipped cream. Since they didn?t have hot fudge, I askedfor their chocolate sauce and whipped cream on top of my ice cream?like a sundae. I noticed that the girl (a different girl) wasgetting ready to mix everything together. I stopped her and explained that?s not what I asked for. I explained?again that Iwanted the fudge sauce and whipped cream on top of the ice cream, like a Sundae. Really? Do these girls listen? Are theycompletely clueless to everything? I couldn?t stop laughing when she finished and handed me my ice cream with that squirt offudge and that itty bitty one squirt of whipped cream. Once I started eating, I realized there was no caramel. It?s included inthe selection I picked. The only way to get another one made in replacement, was to purchase another one, or add the caramel tothe existing one. Adding the caramel just wasn?t the same since my ice cream had already softened. The caramel just blended intothe ice cream instead of having ribbons of caramel throughout. They refused to start from scratch"
