Cold Stone Creamery

1939 West Palmetto Street, Florence, United States Of America, 29501

🛍 Cakes, Catering, Ice Cream, Ice Cream Shop

4.3 💬 102 Reviews

Phone: +18775851085,+18436615911

Address: 1939 West Palmetto Street, Florence, United States Of America, 29501

City: Florence

Menu Dishes: 28

Reviews: 102

Website: https://www.coldstonecreamery.com/stores/20622

"Arrived a few minutes before closing after busting it to get there. When I walked in with my daughter and we heard a worker say “imma lock the door” which I thought was rude. Asked for our flavors since we looked at the menu on the way because we didn’t want to hold them up. They said, “we aren’t serving signature flavors right now because we cut the stone off and it’ll turn to soup.” I told them I work in a restaurant and we always serve customers up to closing. They said they would give me ice cream with toppings on top. I said that’s not the same. They said they turn the stone off 20 min before close by policy…..then closing should be 20 min earlier! On the way out, I asked for the manager’s name. They told me it was Jason but he was on vacation. She said “we tried to serve you. It’s our policy to cut the stone off because it has to thaw for a long time and we have to be out by 10:30 or the alarms go off and the police will come.” First, if you are going to be open until 10:00, guests should feel welcomed coming in until 10:00 and all products should be served until closing. Second, I am fairly certain they made up the time limits because they were ready to leave. As a restaurant manager myself, even if the kitchen started cleaning I would require the staff to serve a guest that came in before close and I would also NOT make them feel like they were inconveniencing any of us. That’s ok. I hope Jason educates his staff on how hospitality should work. Cookout happily served us milkshakes tonight,"

Full menu - 28 options

All prices are estimates on menu.

Signature Creations

Cakes

Seasonal Ice Cream Signatures

Cookie Sandwich

Tubs

Desserts

Ice Cream Cakes

Ice Cream Cupcakes

Dessert

Polar Shakes

Signature Creations (Large Cup Sizes)

Healthy All Day Long Breakfast

Stacy Stacy

My favorite ice cream joint. ? ?Parking: Always somewhere to park.

Address

Show Map

Reviews

Kim
Kim

I ordered the Strawberry Blonde and added cake pieces. Absolutely delicious.


L
L

The best Ice cream hands down. You will never want grocery store I cream again


Greta
Greta

My first experience at a cold Stone. The staff was really patient with me because I’m one of those people that did not know what they wanted. The ice cream was delicious and I could not have asked for a better staff to help me. View menu


Ashley
Ashley

I've always had great experiences at Cold Stone. I've been to several locations, and while this one was quite busy, the staff did an excellent job of keeping things moving. The quality of the ice cream at Cold Stone is truly unbeatable!


NMTTNSTGDBD
NMTTNSTGDBD

The staff here is extremely friendly and polite, and they change their gloves before handling any food items like cones or waffle bowls. I visited on a Sunday evening after 3 PM, and it was the least crowded time. Overall, the food is delicious! Plus, there's a very large parking lot available.


Crystal
Crystal

I can’t get enough of this place! The staff is always incredibly friendly. I have to admit, I visit for ice cream at least three times a week—it’s that delicious! They’ve always been able to answer any questions I’ve had. Thank you all for being the best! P.S. There’s a spacious parking lot too! View menu


Logan
Logan

12/17 We arrived at 9:50, to get one cup of ice cream for my grandfather. The employees were inside walking around but locked the doors so that they wouldn’t have to help any more customers. We rushed out of the house in the rain to make it before close. Disregard their closing hours, they close when they feel like it.


Jenna
Jenna

This is my.. 4th time coming here and I am obsessed with their Apple Pie A La Coldstone. I always get the large size but this time when I asked for a lid, the girl asked “umm do you want us to put it on?” I said no it’s fine just for later.. and when I saw this mountain of ice cream come over the counter I was elated. I had to eat enough to be able to fit the lid on and that is not a bad problem to have.Definitely worth the price and the wait, it’s usually really busy on a Saturday night.


Lauren
Lauren

Arrived a few minutes before closing after busting it to get there. When I walked in with my daughter and we heard a worker say “imma lock the door” which I thought was rude. Asked for our flavors since we looked at the menu on the way because we didn’t want to hold them up. They said, “we aren’t serving signature flavors right now because we cut the stone off and it’ll turn to soup.” I told them I work in a restaurant and we always serve customers up to closing. They said they would give me ice cream with toppings on top. I said that’s not the same. They said they turn the stone off 20 min before close by policy…..then closing should be 20 min earlier! On the way out, I asked for the manage... View menu

Categories

  • Cakes A delightful selection of cakes featuring rich, moist layers and crafted with the finest ingredients. Satisfy your sweet tooth with our variety of decadent flavors and beautifully decorated creations.
  • Catering Catering services offering a diverse range of delicious and beautifully presented dishes, perfect for any event or gathering. Our menu combines creativity with quality ingredients to delight your guests. View menu
  • Ice Cream A delightful selection of creamy, handcrafted ice creams with a variety of flavors ranging from classic vanilla and chocolate to unique options like lavender honey and spicy mango, perfect for satisfying your sweet tooth.
  • Ice Cream Shop A delightful destination for ice cream lovers, offering a variety of creamy, handcrafted flavors and toppings that are sure to satisfy your sweet tooth. Indulge in a refreshing treat that'll take you to dessert paradise!

Amenities

  • Mastercard
  • Accepts Credit Cards
  • menu
  • Wheelchair Accessible
  • menu

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