Regular Italian Chef
Marco's Pizza

Marco's Pizza

700 University Dr E, 77840-1848, College Station, United States

Pizza • Cheese • Italian • American


"I called the restaurant to express my dissatisfaction right after receiving my order. A staff member named Kay promised that if I called back, they would send me a replacement order for free and told me to ask for Kaylin or Marco when I called back. So, I thought that was a great resolution. However, when I called back a week later, a different staff member named Sammy informed me that while he could redo the order, I would have to pay for delivery. I didn’t want to pay since I didn't cause the issue, but I reluctantly agreed to cover the $4 delivery fee since I don’t own a vehicle. When our call got disconnected, I dialed back only to have Sammy tell me that the general manager had said "no" to the delivery. This is when I became really frustrated. I had already explained to Sammy that I was immobile and that was precisely why I ordered delivery. Even after agreeing to pay for it myself, it felt like I was bending over backwards for a solution. As a customer, I understand that I’m not always right, but in this situation, I felt completely neglected. There was no offer of a refund, no delivery would be made, and I couldn’t even speak to a manager. When I asked Sammy for a contact to reach a manager, he refused to provide one, saying I would have to wait for them to come in without informing me of when that would be. I didn’t mind waiting 45 minutes to an hour for my order, even with the $4 fee. But after this experience, I will not be returning. Never again."

Marco's Pizza

Marco's Pizza

3939 Fry Rd Ste A, Katy, TX 77449, United States

Meat • Pizza • Cheese • Vegetarian


"UPDATE 2/6/24: I do appreciate that the manager contacted me and I have received a coupon and some rewards points in compensation. Like I said below, Marco 's is the best pizza in the area in our opinion, and I look forward to ordering from them again soon. I 've adjusted my stars (and they did not request that I do so). Thank you, Marco 's! Marco 's, you 're the best pizza in the area, in my husband 's opinion. However, recently I have had major issues. It started with your new website, which did not allow me to retain my old points. I had to create a new account, which lost me however many points I had. So I was ordering from other pizza places, but my husband really prefers Marco 's. I created a new Marco 's account, and have ordered once using that login. Now, I try to login and I just get the spinny wheel of death. So I finally order as a guest because my husband wants Marco 's. Yesterday, I ordered a deluxe, minus the green peppers (I 've ordered reduced green peppers multiple times but always get way too many, so I took them off completely this time) but added black olives and doubled my mushrooms. The pizza was delivered promptly. The delivery person was nice, and deserves credit. But the pizza....it not only had such a boatload of black olives I had to pick many off, but also included GREEN OLIVES, which I can 't stand. Picture attached. If my husband didn 't love Marco 's, I 'd be ordering from elsewhere. It would also be nice to get credit for this order on my Marco 's points, but I won 't hold my breath. Fix your website, please."