"I then asked them to hold onto my cold food and not let the Mealeo driver take it if they ever showed up. Instead, I decided to drive to the restaurant myself. During the drive, I called Mealeo customer service and waited 15 minutes for a representative who could only refund my $2.99 delivery charge, with no recourse for the $6 tip I had originally left.
When I arrived, I noticed the restaurant was empty except for staff and two stacks of pizza boxes waiting for delivery—one of which was mine. I asked one employee if he was the owner, and he confirmed that he was. I inquired about how they would handle my situation, but he bluntly stated that they wouldn’t do anything since they were unhappy with the Mealeo service and had faced multiple issues with it. He even suggested that I use GrubHub instead. I was left wondering how I, as a customer using their own ordering system, was supposed to know that. His indifferent and unapologetic attitude only added to my frustration.
Ultimately, I walked away disappointed, without hot food or a refund. I was told that if I had any issues, I needed to take it up with Mealeo. Another manager took my name and promised to document my complaint in their system and give me credit for my next order. However, given this experience, I will not be returning—they have lost a customer for good.
Looking at other Yelp reviews, it seems my dissatisfaction isn't unique, and the lack of response from the owners suggests they don’t value customer feedback. I hope sharing my experience will help others steer clear of a similarly disappointing dining and delivery experience."
