"Since our waitress wasn’t with us initially, I felt that the hostess—or one of the three staff members present—should have taken our drink orders. When our waitress finally arrived, we brought up our concern about the temperature again, but she said it was out of her hands and that the manager would need to address it. I thought, "Then why not send a manager?"
During both situations, the staff at Sammy's should have been more polite and proactive in responding to customer concerns. After a while, the manager came to our table but didn’t introduce herself or apologize; she just mentioned that she had adjusted the air conditioning. Once our waitress returned, she was polite and efficient, though I couldn’t see any reason for the delay since the restaurant wasn’t very busy and there seemed to be plenty of staff.
We ordered fried seafood, red beans and rice, and eggplant Parmesan. The food was good, but it didn’t quite match the quality I expect from the Highland Road location. With other dining options available in Central, I don’t think I’ll be rushing back anytime soon."
