"I was disappointed with both the service and the food. I placed a to-go order, and the girl who took my order told me it would take 15-20 minutes. When I arrived about 15 minutes later, I paid for my order, only to be told that it would take another 10 minutes. I ended up waiting at a table for them to finish preparing my food.
After a while, I checked in again, and another staff member said she would check on my order. She came back to inform me it would be another 10 minutes. By then, I had waited 40 minutes for an everything bagel with eggs and a side of potatoes, along with a breakfast combo that included a biscuit, eggs, grits, and sausage.
I checked in yet again, and the girl seemed annoyed by my inquiry, which added to my frustration. The restaurant was busy at that time, but I noticed that customers who had come in after me and placed their orders for coffee and food received everything promptly while I was still waiting. At no point did anyone check in with me to say, “We forgot your order; we’re working on it,” or “The kitchen is backed up.” I would have appreciated that information rather than having to ask repeatedly.
After waiting 50 minutes, I approached the counter to request a refund. The same girl who had previously brushed me off noticed my request and just tossed the bag onto the counter. I grabbed it and left, only to find that they hadn’t included any jam or ketchup. The potatoes were lukewarm and not very tasty, the bagel was decent (it's hard to go wrong with a bagel), but the biscuit was dry, and the eggs looked unappetizing.
I would not recommend this place. I've included pictures to show what my 50-minute wait resulted in."
