"I'm not sure why this location refuses to admit that they do not accept call-in orders. When you place an order over the phone, they don’t start preparing it until you arrive and pay. This is poor customer service. After more than a year of only visiting the Main Street location, I decided to give this one another chance yesterday, hoping they would have improved since it’s closer to me. When I called, I asked the girl, "Can you please have my order ready?" She simply replied, "Okay." However, when I got there, once again, my order was not ready. This time, I made sure to ask her if my order was ready before I paid. She didn’t even check, just said, “Nah, it’s not ready,” which was pretty telling because after you pay, you know you’re going to have to wait. I then called the Main Street location, and by the time I drove the 9 minutes from this location, my food was ready and hot! That’s probably why the Main Street parking lot is usually empty; they actually take phone orders. It's important for us to support places that provide great customer service. Main Street is far better, and their food is also superior—perhaps because they don’t cater exclusively to our community. I will keep making that 9-minute drive; it’s definitely worth it."
