Spicy Jammin Meatloaf*
Outback Steakhouse

Outback Steakhouse

100 N Pointe Blvd, 17601, Lancaster, United States

Full • Steak • Casual • Catering


"On a weekend visit to Lancaster our date night was to include a nice steak dinner at Outback. We went to the Outback on N Pointe Rd in Lancaster, PA and all was well until the food came. I ordered the Alice Springs chicken and my boyfriend ordered the Ribeye. The food came out and was served to us by the manager. Upon delivery my boyfriend asked the manager for A-1 sauce for his steak. After about 10-15 minutes I had finished my meal and the A-1 sauce never came. Our waitress had disappeared and never checked to see if our food came out ok or even to acknowledge us at all. We had to ask another waitress to get the manager and that took another 10 minutes. She said she forgot the A-1 and offered to bring a new steak. The next steak came out raw and we asked for a box so that we could take it home and cook it ourselves. The waitress was extremely rude from this point on and didn’t seem to be concerned with our experience. Having been in the restaurant industry for many years as a server I always give the benefit of the doubt and never walk out without tipping. There was absolutely no excuse for the poor service and management of this location. It starts with the management and if the example isn’t set there then the bad service trickles down to the staff. This is the second time I have been to an Outback and had a horrible experience in the last 3 years. I’ve given up and will not be returning."