"The food was tasty, but the sandwiches dried out quickly because they didn't cover them with a warm, damp cloth to keep them fresh. Additionally, the portions were quite small, which was not what I had expected. I also found the sandwiches poorly labeled; while the menu listed the items, they were not identified upon delivery, so I had to ask the server what we were eating. As someone who has organized teas before, I was shocked by the lack of planning.
The table we were seated at was far too small for comfort, and I ended up sitting with my back against a lamppost, which was quite charming in a frustrating way. The iron holder for the plates was warped, and the plates themselves were too small, causing them to tip and slide with every little movement of the unstable table.
Overall, I found that the negatives outweighed the positives at this establishment. My guest mentioned that she had visited the West Side location of the Chado Tea Room and had a completely different and more enjoyable experience, which adds to my disappointment. I believe they need to relocate from this storefront, as it is ill-suited for the kind of dining experience they aim to provide. The rest of the issues, such as staff training and equipment, can be addressed, but they really need to find a proper restaurant space. Wishing them the best of luck!
- Lauri Hyde"
