Tuna Tartare
Water's Edge Resort & Spa

Water's Edge Resort & Spa

1525 Boston Post Road Westbrook, CT 06498, 06498-2004, United States

Soup • Pasta • Hotels • Coffee


"We stayed at the venue for a weekend wedding checking out on September 25th 2023. After checking out and leaving we noticed that my wife’s wallet containing cash, bank card, and one photo was missing. We re traced our steps at the two other places we were at besides the hotel, with no luck finding the wallet. We returned to the hotel and spoke with the desk to ask if house keeping had found a wallet and could they please re check the room if they didn’t. They informed us that nothing was found. On October 18th we received a phone call from a woman who was staying in the same room we were in. After varying our identity she said she found the wallet in the open safe of the room. Would like to point out this is the 24th day after reporting the missing wallet that hotel indicated they checked and found nothing. The finder also said she would personally mail the wallet to us directly at the USPS and confirmed shortly after it was mailed priority mail. She refused to use money that was in the wallet to cover the cost and refused any compensation. I called the resort and asked the front desk to speak with a manager. My call was transferred to the front desk manager and went to voicemail. I wanted to pass on the the resort the kindness of the person who found the wallet that they couldn’t. I also want to lodge a complaint for the aggravation and cost they cause us for not following through with a thorough check of the room for an item that was found in an open safe in plain view! As of this post I have not received a call back. Rooms: 4 Service: 1 Location: 5 Hotel highlights: Great view"