Tempura App
Tatu

Tatu

1702 W University AveSte J, 32603, Gainesville, United States

Soup • Fish • Sushi • Seafood


"I ate here at lunch time. I was the third table to come in and sit, with two servers working. Initially, service was great, I was greeted and my drink order was placed. I was given ample time to look over the menu and the server was good at answering any questions I had, I placed my order and waited. My server brought out the onion soup that I ordered, which was barely heated, bordering on cold. Then I proceeded to wait 30 minutes for my food to come out, with 2 servers working and being the 3rd person seated. I ordered a sushi roll, teriyaki chicken with white rice. By the time I received my food, 4 other tables had been sat and received their soup/salads/drinks. When I went to eat the food I had been waiting for, I found the rice and the chicken were both cold. The sushi was the only pleasant part of the dish. I told my server about this problem and was offered another bowl of rice to compensate for the rice being cold but nothing was done about the chicken. When I asked what happened I was told that the plate had been brought from the back to the sushi station to wait for the sushi to be made which is why my food came to me cold. I do not like to complain about food or the service and typically I chalk bad experiences up to someone having a bad day but this was exceptionally difficult to do considering this was my first experience at this establishment. I enjoyed the sushi very much and it was extremely tasteful. I just would have liked the food that was suppose to be hot to be hot."