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Chili's Grill

Chili's Grill

225 Central Avenue, Clark, 07066, United States Of America

Pizza • Mexican • American • North American


"I have been here since about 3:10pm and I’m just getting a drink at 4:00pm the lunch is over, I was told by the bartender it was no happy hour only to be told by the customer next to me that it is happy hour, because that’s what she told him and he’s been ordering all day. The bartender was asking for help and the manager didn’t help or get help until a lady at the bar wanted to leave because of the terrible service. The manager came over did something to the register never acknowledged any of the customers or said anything never apologized for the inconvenience or the long wait. He had the bartender running the bar and half of the floor by herself. I asked to speak to the manager to tell him my frustrations and he didn’t care he didn’t apologize for being understaffed or for the long wait. I asked his name he didn’t want to tell me so I asked the staff, I was told his name is Mr. Oscar. Oscar needs to be retrained as a manager he has no management skills at all. I then asked him was it happy hour cause I was confused because I was told no by staff but yes by customers so I asked the manager to be sure he said no it’s not so I said the customers said they are ordering happy hour, he then said oh yeah from 3-6 ??‍ I have never been to such a circus. But Liyah the bartender was amazing she had great customer service. Thanks again Liyah for your hospitality, you should teach the manager some hospitality. Still didn’t get asked about my food order and it’s 4:25 so I can’t give a review on that."

Chili's Grill

Chili's Grill

1921 N Eastman Rd, 37664, Kingsport, United States

Grill • Casual • Tex-mex • American


"First time going out to eat in a quite a while and was extremely disappointed tonight. Was quickly seated which was great but about 10 minutes goes by before anyone acknowledges that we are there. Our complete order was taken appetizer drinks main course. The table that came in well after us already had their drinks brought to their table before ours was taken. Not long after our order was taken the complementary chips and salsa was brought to our table with no silverware or napkins. About five minutes goes by and then our drinks were brought and they were great. Several more minutes go by and our main course is brought out. I was surprised and said wow we haven’t even gotten our appetizer yet. Without having a chance to further respond they took our main course back to the back and brought our our appetizer. At this point we still have not received silverware or napkins. We try to eat our appetizer which was spinach dip and ended up in a mess and I had to go find someone to get us napkins. After explaining to her that we didn’t have Annie and me holding a puddle of spinach dip in my hand she still did not give me napkins right away. I had to pull a paper towel from her stand that she uses to clean tables with and clean up myself and go back to my table. There we waited and she never came with a napkins. I flag down another person and asked for napkins and he immediately went and found some and brought to us. The main course is brought back out. The steaks were good but the mashed potatoes were very cold. Very disappointing to say the least and this first trip in a very long time."

Chili's Grill

Chili's Grill

60 Wolf Road, Village Of Colonie, 12205, United States Of America

Soup • Pizza • Burgers • American


"I went to Chili's today because my son specifically requested a molten chocolate cake. His birthday is in the next couple of days so we were having a special day today for it. We saw our server to take our order and then she disappeared. Someone else brought my son out his lunch and my appetizer soup that was cold. I spent 35 minutes waiting for the server, Nikki, to show up w my food and bring the chocolate cake my 4 year old already told her he wanted. As I was about to get up, she came out of the kitchen w my food. I must've looked about as happy as I felt, so she mumbled something under her breath and turned tail back into the kitchen. WITH MY FOOD. I loudly said to her back that I wanted to speak to her manager. This is why this review is 5 stars instead of 1. Eddie asked me what happened and was very apologetic. He talked w my son about his name which is unique (but not stupid) and how it's the name of one of Eddie's favorite wrestlers. He then came back w a birthday card and asked my son to spell his name so he would get it right on the card. He came back from the kitchen a few minutes later w a birthday card, an adult sized lava cake, and all the servers (besides mine) who sang happy birthday to my little buddy. Inside the card were gift cards and vouchers for free kids meals. Eddie definitely turned it around and my little man had a good time. In a world where most managers are God awful people, Eddie shines a bright light. Thank you to the staff at Chili's wolf rd for brightening my sons day. You know, except for Nikki. Maybe you should talk less in front of your customers about giving out your email address to male customers and actually do your job."

Chili's

Chili's

4480 Mobile HwyFL 32506, Pensacola, United States

Wine • Grill • Cakes • Mexican


"I eat at this location often and have for the last several years. I’ve also been a DoorDash driver so I’m very familiar with this location. Staff is always pleasant and since Covid most of the to go staff has quit and turned over several times since. I am completely sympathetic to their struggle with staff shortage so I’m very patient while waiting for my food. However, being short staffed doesn’t mean I have to get subpar food since almost everything is premade before it ever gets delivered to the restaurant. It’s just very Inconsistent. Some times it’s fresh and fantastic and others it tastes like it’s been reheated from yesterday’s leftovers. Then tonight I ordered chicken fajitas and just the appearance alone left me with not much appetite. Something has changed. The chicken was shredded where it used to be sliced fajita strips. And the color was just blah. I haven’t even taken a bite. They’re still sitting in front of me. The meat nachos were awesome. First time ordering those. And the chicky bleu sandwich was as big as my hand and delicious as usual and my friend agreed. I will still continue to support the local chili’s near me. I would love to see better consistency with food quality though. Thanks for all you do and working so hard with little staff and customers who are still expecting a close to perfect experience. It’s like that across the country I believe."