The Classic Combo
Applebee's

Applebee's

10040 Lapeer Rd, 48423, DAVISON, United States

Pubs • Grill • Salad • American


"Hello there I wish to share a concern As a long time customer of this franchise in Davison Mi. Over 25 years now . Twice in the last month when asked By the same 2 gentlemen at the front door where we would like to sit i stated booth not by the window as its cold and drafty by the window -8f outside and hardly any heat in the window section And both times we Were placed by the window. The first time I blew it off tonight when one of the same young gentleman took me over to the same exact spot same booth by the window. I looked at him and pointed to the half empty seating in the center of the restaurant and said no id like to sit there he stated/ We have no servers for that area ,really because there's 2 servers there now serving 3 tables Ok whatever with in 10 minutes of being placed at the cold window seating I look over and he seats 3 more tables where I wanted to sit . At this point I'm fuming and almost walked out but to salvage my night out with my wife . I let it go . I am at a loss as to why your door greeters or whatever there title is have zero clue what customer service is about . When asked where to sit when I state booth not by the window I expect to be seated not by the window and not lied to about why I cannot sit where clearly there are open tables and plenty of available servers . This is not even during the busy rush of prime dinner time . Clearly the Davison Mi. Store Greeters Need training in customer service or customer relations . The servers cooks on the other hand all do an outstanding job . But you need to address the two Young gentlemen that greet you at the door and take you to your seating. Until this lack of customer service is addressed I will not be returning to Applebee's to spend my hard earned money to sit in a freezing booth near the window .When on both occasions I requested not to be placed there ."