The Salmon
The Italian Joint

The Italian Joint

215 Broadway, Kissimmee, FL 34741, United States

Pizza • Vegan • Pasta • Italian


"This establishment should be avoided at all costs. I visited this resteraunt last night for a date night with my boyfriend and was really excited to support a family owned business and the food looked incredible online. However after ordering our food and being brought our salads, half way through eating my salad I found a German roach inside my salad! Now I understand that being sat outside there is an extremely slight possibility that the roach was from the awning above (which is what the owner suggested), however most would notice if a bug fell from the sky onto their food and this roach was not on top of my food. After notifying the waitress, she returned to reluctantly inform us that the owner is certain that the roach did not come from her kitchen as their food is prepared with care and cleanliness . As a fellow business owner this response was appalling. Not once did the owner come and speak with us, nor a manager. However, the owner did relay the message that we could come and visit his kitchen . This was such a display of alarming and disheartening customer service and not a way to treat any customer. As for the manager responding to my boyfriends review and asking what could have been done, here are a couple options that exemplify exceptional customer service: Come out and personally APOLOGIZE at any point and not send messages through your young waitress staff. Show that you care about your customers experience and are eager to make it right instead of denying responsibility and simply offering another salad. Take accountability for your restaurant. Even if the roach by some wild unlikely chance came from outside, it is still your establishment and you created an unpleasant experience so at least offer to credit or discount the meal or offer something on the house .Take your dollars elsewhere folks. You are not a valued customer here."

Fiddlehead

Fiddlehead

Bangor, 84 Hammond St, 04401, United States

Salad • Seafood • Burgers • Fast Food


"Some say it is loud. Yes, it is a place to celebrate and do it with exuberance. It is home.....and fine dining blended together in what many could not handle. If you come for fine dining you will be mesmerized by the spectacular food. If you want quiet and demur with elegant music in the background you will be disappointed. It is like the home kitchen with family bantering and laughing all through it. Laura and Mel have taken that home feel, put flavors and foods together that will have you wondering, what flavors are those!? Desserts that Karlie puts together, like key lime crème brûlée and crème brûlée with vanilla bean and pepper corns; again having you wondering, how is this so amazing!? It is a small restaurant that takes glorious pride in providing a lot of their own home-grown foods, and what they can 't from the Fiddlehead Farm, they source locally. Our only negative is the Herbie Hancock is going into hibernation until basil comes again in the spring. Needless to say, we applaud their commitment to 'the fresh ' and 'in season ', but are already depressed because Herbie was a trusted friend! And the staff, what beautiful amazing souls! They compliment the dreams of two woman and add their own verve, like an added sauce that takes the meal to the next level. I think we would even go so far as to say they are the wonderful butter dripping over a beautiful steak or delicately prepared fish. Standing ovation to such a wonderful place and the atmosphere they foster!!!"