Truffle Arancini
Verandina

Verandina

710 Seacoast Dr, Imperial Beach, United States

Fish • Meat • Pasta • Cheese


"Thursday, 25 October 2018 VERANDINA---REVIEW: hello. I visited verandina ende august for birthday dinner with friends. it was fantastic. the food and service was great, and it was packed and sunny. I would have recommended it to everyone until the second time I visited verandina was with my parents on a Sunday night. we were the only ones in which my father wanted to sit. there were a few with dog and baby on the terrace. when we waited, a man waved in a hurdle his poor and began to call a waitress that she should clear the tables and chairs and turn the lights up. it does not seem to be isolation in the inner, so it echos. our orders lasted 40 minutes to arrive. we got beer. we also waited for them, and the waitress returned with two coronas and reported that there was no heinekin. later his corona arrives. dad ordered the special that was picked on risotto. it looked good, and he said the rice was delicious, but the fish had no taste. he's hard to please. Mom, I ordered the lachsburger. the fish was dry, but the pommes were hot. meanwhile, constant barking and weep out of the terrace. the man in the apron I took as manager went moderately between bar and terrace and spoke about his cell. the waiting staff began to speak loudly when three people came in and sat at the bar. you went towards the kitchen and started a LOUD talk there. the two men sat at the bar, and the waiting staff visited loudly with them as they were long lost friends. we felt completely forgotten, and my mother was not amused. she kept showing me misconduct and said: “I see it too.” So, dry fish, belligerent dog, weeping baby, wait with the staff and customers. it would have been better if they had given us more attention. I couldn't wait to go! I'm sorry to give such a terrible report, but someone should know. liz terland (619) 400-7497"

Le Grand

Le Grand

707 S Grand Ave Los Angeles California, 90017, United States

Beer • Wine • Italian • Bar-lounge


"This was a terrible experience. Food was great but the lack of proper customer service skills was far below average. Upon being seated we waited 20minutes before being greeted by anyone. Our server then arrived and every movement was almost like he was rushing us or in a hurry to get to other things. There were 3 people in our party, two of our entrees came out while the other took an additional 15mins to arrive. Our server took about. 20-25 mins between everytime he saw us. Never once did he check back after our food was delivered to be sure everything was ok. We had a birthday at our table and he was advised before dinner and once we finished. He completely forgot and when we asked him about it he said “oh sorry I forgot” as if it really didn’t matter. After asking for the bill we waited about 30mins all to have to ask a random server to print our bill. They then brought a bill with extra entrees t he at we didn’t or receive. The young lady advised she had to find a manager and have them take off the item. Which took another 20 mins. We expressed our concerns to the manager not in hopes of getting anything free but so that Jose would be aware that he needs to do better. The manager expressed absolutely not concern and said “oh maybe he was just a little busy”. As a past server, I know it’s a busy job but you should never leave your table unattended for long periods of time. It makes people feel like you don’t care about servicing them. We were a party of 3 and were sitting in this restaurant for 3 hrs, not having a good time but waiting for our server to service us. The ambiance was great, the food was ok, but the overall experience was terrible. I also plan to contact corporate, we spent almost $400 all to be treated terribly. Not ok!!!"

Tuscan Prime Italian Chophouse Dolce

Tuscan Prime Italian Chophouse Dolce

1905 Towne Centre Blvd, Annapolis, 21401-3593, United States Of America

Full • Casual • Italian • Seafood


"I was attending a surprise birthday celebration. We arrived early and although they sat us at the table we had more than 30 mins before the party began so we went to the bar to order drinks while we waited. A manager came over while we were seated at a bar table and said we aren’t allowed to make a purchase at the bar. Although the bartender was already making our drinks. I dine out all the time and have a lot of large party events at this restaurant and have never heard anything like this before. This was a complete turn off so although I couldn’t make other arrangements for tonight because other guests were on the way but I did cancel my scheduled dinner for 2/24. Customer service means everything to me. I don’t care how good your food is, if your customer service doesn’t match, I do not return.Update:As quick as I am to write a negative review, I’m just as quick to write a positive one, when the staff goes above and beyond to right their wrongs. As soon as I finished posting my review. I had an immediate reply online followed by a visit to my table by the manager. As I said previously, I was there with a larger party and the manager came to apologize and provided us with proper compensation for the misunderstanding. The bar manager (whose name I don’t remember) even made our drinks herself and the server staff at the table were professional and very accommodating. I truly appreciate their eagerness to correct their mistake. Special thanks to Beth, the bar manager and our server staff for their professionalism and stellar service."