Phone: +14435724677
Address: 1905 Towne Centre Blvd, Annapolis, 21401-3593, United States Of America
City: Annapolis
Menu Dishes: 35
Reviews: 182
Website: http://tuscanprime.com
"I was attending a surprise birthday celebration. We arrived early and although they sat us at the table we had more than 30 mins before the party began so we went to the bar to order drinks while we waited. A manager came over while we were seated at a bar table and said we aren’t allowed to make a purchase at the bar. Although the bartender was already making our drinks. I dine out all the time and have a lot of large party events at this restaurant and have never heard anything like this before. This was a complete turn off so although I couldn’t make other arrangements for tonight because other guests were on the way but I did cancel my scheduled dinner for 2/24. Customer service means everything to me. I don’t care how good your food is, if your customer service doesn’t match, I do not return.Update:As quick as I am to write a negative review, I’m just as quick to write a positive one, when the staff goes above and beyond to right their wrongs. As soon as I finished posting my review. I had an immediate reply online followed by a visit to my table by the manager. As I said previously, I was there with a larger party and the manager came to apologize and provided us with proper compensation for the misunderstanding. The bar manager (whose name I don’t remember) even made our drinks herself and the server staff at the table were professional and very accommodating. I truly appreciate their eagerness to correct their mistake. Special thanks to Beth, the bar manager and our server staff for their professionalism and stellar service."
All prices are estimates on menu.
Annapolis, a historic maritime city in Maryland, is known for its waterfront and colonial architecture. Seafood, especially crab cakes and oysters, is a local dining highlight.