"We had placed an online order for 2 round pizzas. We placed our order around 5pm and did not get our pizza until almost 6:30pm. That’s way over the hour wait that is typical for online ordering. Upon receiving the pizzas they looked like the following pictures below. I ended up calling to inform the manager, (Morgan Chilson, who was a b about how our pizzas came to us well over an hour and not only that but they were messed up. She said and I quote, “I know this is Erika, and you know how a restaurant works”. Regardless of me previously working there, there was no reason for that comment to be made. (As a normal restaurant would be apologetic about a mess up they made I told her it doesn’t matter if I worked there or not, I’m a customer who ordered from this “restaurant” and I would like a new pizza and my money back. The only reason I wanted a refund was because we now had to wait OVER AN HOUR again for our pizzas. So in total we ordered our pizzas at 5pm and never actually got to eat our food until after 7:30pm. That is absolutely ridiculous. Very rude staff. Terrible management. Probably because the 2 managers are sleeping together. Regardless of this, I still do not recommend this Nirchis chain, as for when I worked there they had roaches. Do not go to this so called “restaurant” you might get a roach as a side dish LOL"
