"I’ve visited Soho Asian And Grill multiple times, and the food is consistently excellent with reasonable prices—considering it’s a high-end restaurant, their pricing is very fair. I’ve always been happy with my experience, which is why I keep coming back. But on my last visit, they truly went above and beyond.
I was picking up food for a friend who was delayed at the airport. The kitchen staying open until 11:45 PM on a regular weekday during a non-peak time was impressive in itself. It got even better: as I was leaving with my friend’s order, I realized it didn’t seem like enough food for his family of six—only three items were on the receipt. After checking with my friend, we discovered the order should have included four hamburgers but only one was listed.
Keep in mind, it was already 11:50 PM on a Tuesday, and the kitchen was supposed to be closed. I asked the manager if maybe there was a second bag that had been forgotten, but we learned my friend had only ordered one burger. Whose mistake it was—my friend’s or the staff’s—we’ll never know. But the manager called the kitchen back, and they made the three missing hamburgers.
They could have reasonably charged extra for reopening the kitchen, and my friend would have gladly paid. Instead, they didn’t charge for one burger and even threw in some complimentary items. This was for a customer who will probably never return, as he was just passing through Miami for a connecting flight.
While they may not see my friend again, you can be sure they will see me a lot more— I might even swing by for lunch soon! Thank you, Soho, for showing what true customer service looks like. If you ever get the chance, don’t hesitate to try this place!"
