"Assuming our food was ready and waiting, I sent a friend to pick it up. Upon her arrival, the staff explained that they don’t start a DoorDash order until a driver comes, to avoid food just sitting there. This raises the question—why does DoorDash accept orders without drivers available? It's so frustrating for businesses!
When my friend picked up the order, Dockside did not charge me, and later, I received a refund from DoorDash for the order that was never fulfilled. When I called Dockside to pay them directly, they kindly thanked me for reaching out but refused to bill me. How generous of them!
I wholeheartedly recommend Dockside, but I cannot recommend DoorDash at all!"