"Our experience at Antler’s Restaurant was incredibly disappointing. My husband and I had a dinner reservation for 6:00 PM, which I made through Open Table and received confirmation for. We were staying at the Breezy Point Resort and were looking forward to a nice, upscale dinner to celebrate our last evening there.
We arrived just after 6 and were promptly greeted at the host stand. They found our reservation and seated us at a two-person table, complete with water already placed for us. I was feeling optimistic. We took a quick look at the menu but decided to set it aside for a moment, wanting to order drinks first and savor the moment.
We chatted as we sipped our water, watching as another couple at a four-top enjoyed their salads and appetizers. After about 10-12 minutes, we noticed another party of four being seated next to us. We exchanged glances, thinking, “Let’s see how this goes.” Shortly afterward, a server attended to the new group, taking their drink orders and sharing specials. We thought, “Alright, our server should be here soon.”
However, more time passed, and soon we were out of water. Nobody had approached us. We considered leaving if no one showed up in the next 20 minutes. Then, we saw yet another four-person party being seated behind us. They were immediately approached by a different server who took their drink orders too. At this point, over 20 minutes had passed, and it was clear we were being overlooked.
My husband stepped outside, while I headed to the host stand to speak with someone. I requested to talk to the manager, only to be informed that there wasn’t one on duty, as the restaurants were all interconnected. One staff member suggested I speak with a server, but I insisted I wanted to discuss the situation with someone in charge. After a few minutes of waiting, a man named David came out.
I explained our experience. When I inquired about which server was assigned to our table that evening, he didn’t know. I asked how the restaurant manages its sections, and again he had no answer. He looked around and remarked that he couldn’t understand how we had waited so long when the place wasn’t even busy. I replied, “Exactly.”
David then offered to bring over the server who was supposed to wait on us, but I told him, “That’s not my issue; it’s yours.” I asked if there was anything he could do to make things right, to which he simply responded, “I don’t know.” Ultimately, he couldn’t explain what had gone wrong, had no knowledge about the server assignments, and wasn’t in a position to offer any compensation. A good manager would have apologized, asked us to return to our table, and discussed how to make it right. Instead, we received nothing.
In summary, this experience teaches a valuable lesson: Beware. Think twice about dining here, and then reconsider again."