Insomnia Cookies - Carte

833 Wharton St, 19147, Philadelphia, US, United States

🛍 Pub, Bakery , Catering, Chocolate

3.5 💬 243 Avis

Téléphone: +12678175197

Adresse: 833 Wharton St, 19147, Philadelphia, US, United States

Ville: Philadelphia

Menu Plats: 35

Avis: 243

Site Web: https://insomniacookies.com/menu/1236

"For a first time experience, it wasn’t as expected. (7/18 after 7pm) only seen two other families order during tour visit)First off, walking in you’re not greeted as expected in any establishment. Then, we were told “I think the lab is backed up” but we didn’t tell them whether we were here for that or if we were just ordering to go. We get to the back where you would then think, based on the secret door and walk back, that this experience is about to be the best thing ever. We get to the back and the music was extremely loud and there wasn’t any direction as to how to order. One thing I hate is going somewhere new and feeling lost. After finally figuring out what to do (again no proper greetings or signage) and ordering, we sit down. No one was friendly and the lady making the shakes had EarPods on the entire time and when she wasn’t busy she was behind the “bar” sitting on a crate on her phone. And when we first arrived she looked at us like we were nothing from this galaxy and the same with the man behind the ordering station. They didn’t even clean the tables once people left during downtime. This was alarming.I get the concept of this experience but it wasn’t as expected. If you tell me I’m going to a cookie lab I would honestly think I would be able to create my own cookies or shakes for a true experience.Now for the treats, we had the galaxy and what ever they put on the outside of the cup wasn’t pleasant and had a chemical and bitter taste. The shakes were okay. Additionally, ordered a brownie and that was basic.Can say I tried it but will I return……no. Customer service was terrible and the treats were mediocre. Proceed at your own risk!"

ambrose ambrose

I was craving something sweet while in the area, so I decided to try out this place. The cookies were delicious!

Adresse

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Avis

Juliana
Juliana

So Good!!!!! Super cool and dope vibes. Felt so special coming here!!! The staff are awesome and helpful! Definitely a must see!


Susannah
Susannah

Yes it's pricey. Yes some of the cookies aren't as good as others. So get the cookies that are delicious!!!We love the peach pie cookies. Delicious and satisfying.


rasheed
rasheed

this store was amazing and the two associates that i just dealt with there were pure amazing!!!! knowledgeable, helpful, and super polite!! the best interaction i’ve had Voir le carte


Miranda
Miranda

I love how there was a speakeasy at the back. So fun. You do need a password… I overheard someone say it before me. Their birthday cake milkshake was phenomenal. Had to get a bunch of their deluxe cookies home to Canada!


George
George

When I came there was only one family in front of me and I was served quickly. It was very clean inside and roomy inside. The cashier was very helpful and patient with me especially since it was my first time.She had white hair at that time, super sweet and I wish I remembered her name because she was awesome. I asked her what cookies were good and she recommended I try the peanut butter. She said she doesn't even peanut butter but she likes that cookie. So I got the peanut butter cookie, s'mores cookie, Brookie, chocolate chip and sugar cookie. All good, my favorites were the brookie and chocolate chip cookie.I highly recommend them and will be back once I'm in Philly again which will hopef...


Shalesia
Shalesia

I mean it 's Philadelphia... : don 't fool yourself by expecting good or even decent service here. Visited back in April 2023. It 's a pretty cool place if you 've never been because there 's a secret cookie lab (the only secret cookie lab at any insomnia that you enter through a bookshelf with a secret code (check their IG highlights for the code it changes weekly. In the back you can make your own custom cookies and enjoy the unique experience. There was one worker who deserves a shout out tho because he was clearly on his s a young guy in the lab I didn 't get his name but he 'll be easy to spot when you arrive. (You go black man, if you see this: take that place overrr you 're clearly a... Voir le carte


Molly
Molly

The customer service at this restaurant was terrible, and the cookies were only average. I had high hopes when I arrived and the lady at the front was kind, but my experience in the cookie lab was awful. The woman with ginger hair and glasses at the ordering station was extremely rude to me and other customers. My cookie was rock hard and cold, and when I asked for a to-go box, she rolled her eyes at me. When I went back to ask for a new cookie, she was unhelpful and gave me attitude. To make matters worse, they also forgot my friend's milkshakes, adding an extra 30 minutes to our wait. Overall, the service was frustrating and it seems like it's a common issue at this location. The food just...


Kelly
Kelly

I absolutely adore the concept of this speakeasy cookie shop, but unfortunately, there were some issues that prevented me from giving it a higher rating. I really enjoyed the password and the door opening experience, and the woman at the front counter played along, which added to the fun atmosphere. However, there was only one person working in the kitchen, resulting in a long wait time for some customers. Despite this, my group was able to place our order relatively quickly. The process of designing our own cookies was enjoyable, with the woman at the counter offering helpful suggestions. I ordered a signature shake, but was disappointed to learn that the smaller size did not come with all...


Erica
Erica

For a first time experience, it wasn’t as expected. (7/18 after 7pm) only seen two other families order during tour visit)First off, walking in you’re not greeted as expected in any establishment. Then, we were told “I think the lab is backed up” but we didn’t tell them whether we were here for that or if we were just ordering to go. We get to the back where you would then think, based on the secret door and walk back, that this experience is about to be the best thing ever. We get to the back and the music was extremely loud and there wasn’t any direction as to how to order. One thing I hate is going somewhere new and feeling lost. After finally figuring out what to do (again no proper gree... Voir le carte

Philadelphia

Philadelphia

Philadelphie, connue pour son riche passé, propose des cheesesteaks, des bretzels et des hoagies comme spécialités locales, ainsi qu'une scène artistique dynamique et des monuments historiques comme la Liberty Bell.

Catégories

  • Pub Un cadre chaleureux et animé offrant une cuisine de pub classique et une large gamme de boissons. Savourez des plats copieux comme du fish and chips, des burgers ou des ailes de poulet, parfaitement accompagnés de bières artisanales, de cocktails et de breuvages locaux.
  • Bakery Savourez notre assortiment délicieux de produits fraîchement cuits, des pâtisseries décadentes aux pains rustiques. Chaque article est confectionné avec soin, en utilisant des ingrédients de qualité pour garantir que chaque bouchée soit une expérience agréable. Voir le carte
  • Catering Services de restauration proposant une gamme variée de plats délicieux et joliment présentés, parfaits pour tout événement ou rassemblement. Notre menu allie créativité et ingrédients de qualité pour ravir vos invités.
  • Chocolate Des délices de chocolat décadents fabriqués avec du cacao riche et de haute qualité. Profitez d'une gamme d'offres allant des mousses soyeuses aux gâteaux de lave fondants, chacun conçu pour captiver vos sens et satisfaire vos envies sucrées.

Commodités

  • Amex
  • Takeout
  • Carte
  • Seating
  • Menu
  • Delivery

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