"To give you an idea, the menu listed the Chicken Parmesan dinner at $14.95, but I was charged $18.67. The Chicken Caesar wrap was priced at $8.95, yet I paid $11.39. For the personal specialty pizza, the menu price was $10.95, and I was charged $11.39. In total, I was overcharged by $7.05.
When I brought this issue up to the employee at the register, she acknowledged that I wasn't the first to complain about the menu overcharging and agreed with me. She mentioned that new menus had been ordered weeks ago and I could see she felt uneasy about the situation. However, when I asked if they could adjust the prices to match the menu, she couldn't respond and got a colleague for assistance. The owner was reportedly not present, and I was informed he tends to come in unexpectedly, which makes it difficult for staff to know when he’ll be around.
Despite my concerns, they refused to adjust any prices and claimed that menu overcharging is common at other restaurants, which I strongly disagree with. Customers should be informed upon seating that the actual prices are significantly higher than what’s displayed on the menu. I left feeling extremely disappointed in how Papa Al's handled the situation. They could have approached this much more effectively. It seems that at Papa Al's, the saying “the customer is always right” doesn’t apply.
Papa Al's, it’s time to step up and stop overcharging your loyal local customers. I wouldn't have left a negative review if you had simply adjusted my bill to reflect the menu prices instead of being misleading.
John CC: Yelp Reviews, Trip Advisor Reviews."