"The carrots, onions, and peppers on my plate were charred, and the entire dish had a burnt taste. When I called to address the issue, I was told I needed to bring the plate back for a replacement. Since I live outside of town, making that drive would be a significant inconvenience, especially considering the disruption to my workday. I took photos of the meal to show them during my next visit, hoping for a replacement, but that didn’t seem to be an option. I could hear a woman in the background loudly insisting that there was nothing wrong with the food, and trying to eat the burnt meal only reinforced my decision to try the new Asian restaurant in town next time I want this kind of cuisine. All they needed to do was resolve the issue. I’ve been a customer for years, but I won’t be returning."