"I went through the drive-thru and was greeted by Lisa with a warm, Here 's your order, beautiful Ms. Tracy, accompanied by a huge smile. She had no idea I was coming from visiting my grandmother, who is in the final stages of life on hospice. Her kind greeting and positive energy prompted me to share what I was going through. Without hesitation, she turned back, gave me the biggest hug, and assured me she would be praying for me and my family. Lisa, you don’t know how much your kind words and hug meant to me in that moment. Chick-fil-A, please let Lisa know how grateful I am. You all have a true gem in her!"