"I attempted to place an order at Subway on 3/5/21, but after calling five times without an answer, I decided to drive to the restaurant. Following Covid protocols, I went to the drive-thru where I saw one car ahead of me. Despite waiting for 15 minutes and watching the server assist other customers, I finally tapped on the window to get her attention. After another 5 minutes, she came to the window and told me she would help me after clearing out the customers inside. Frustrated after waiting 20 minutes, I decided to go to McDonald's instead. Reflecting on the experience, I should have asserted my position as a customer. As I left, I noticed several cars in front of the restaurant, realizing I had been placed behind all of them. Despite the older lady's behavior, I chose to overlook her rudeness. A coworker later shared their own negative experience with the same server, citing her reluctance to separate bills for multiple orders."