Rocky Mountain Chocolate Factory Boulder

Fantastic variety of local chocolates! The staff was incredibly friendly! I highly recommend checking this place out.

I asked for chocolate peanut butter fudge but I was given the wrong flavor. There's no way for me to change it. So it's incredibly disappointing.

The variety of chocolates offered is decent, but none of the treats really stood out in terms of flavor. Furthermore, the prices seemed quite high. View menu

I had an amazing experience with the kindest staff member who assisted me in choosing a selection of chocolates to take back to Missouri for my FedEx team. She even made sure everything was carefully packed for traveling. Thank you so much!

Although it's not my first pick for chocolate and it seems to cater mainly to tourists, the staff were incredibly friendly. I ordered some chocolate-covered berries for Valentine's Day (just for myself!), and I was pleasantly surprised that instead of the four I ordered, they gave me five. I thought that was a lovely gesture. All in all, it turned out to be a delightful little treat!

The girl with short purple hair that worked there was so rude. She acted like my friends and I were going to steal ice cream when we were waiting in line to look at other items to buy. The ice cream was melting before it even left the freezer. She rushed us out so we could barely look around. I asked if they had any birthday discounts for my friend and she snapped back, No you have to pay just like everyone else! . If you hate your job then find a new one. Definitely won 't be coming back. View menu

Its a nice shop and they have good icecream but bad customer service. I usually wouldn’t complain, but I bought a chocolate covered marshmallow from here and it was so stale. So I went back and asked for another that was also stale. The woman working told me that is how the marshmallow should feel because “the case is chilled and the marshmallows were previously frozen”. No, I know the difference between a stale marshmallow and a chilled one. So that I would not start an argument, I left. I would’ve really liked a marshmallow though…

The young woman with short purple hair who worked there was very rude. She treated my friends and me as if we were trying to steal ice cream while we were just waiting in line to check out other items. The ice cream was melting before we could even take it out of the freezer. She hurried us along so fast that we barely had a chance to look around. When I asked if they offered any birthday discounts for my friend, she harshly replied, "No, you have to pay like everyone else!" If you're unhappy in your job, maybe it's time to consider a different one. I certainly won't be coming back.

It's a lovely shop with delicious ice cream, but the customer service could use improvement. Normally, I wouldn't make a big deal out of things, but I bought a chocolate-covered marshmallow and it was extremely stale. When I went back to ask for a replacement, the new one was stale as well. The woman behind the counter informed me that it was supposed to feel that way because "the display case is chilled and the marshmallows were previously frozen." I can distinguish between a stale marshmallow and a properly chilled one! Instead of arguing, I chose to leave. I really would have appreciated a fresh marshmallow, though. View menu