Phone: +18157178111
Address: 826 Laraway Rd, New Lenox I-60451-2694, United States
City: New Lenox
Menu Dishes: 10
Reviews: 3397
Website: http://ginasteardropcafe.com/
"It makes me sad to write this but I will never be back here. Food is great but the owner, Gina, is something else. I unfortunately had the worst experience ever AT MY BABY SHOWER that I booked here. When booking the private room, I was told that I would have a 3 hour party (2pm-5pm) AND I could come in a half hour early to set up. I was also told that the food drinks would be set up buffet-style and however many people I was going to have would be what would be served and what I would be paying for and leftovers would be able to be taken home. THIS DID NOT HAPPEN AT ALL. I booked the room for 27 people and the night before 2 of my guests informed me that they would not be making it. I called the owner first thing in the morning since I knew this may be an inconvenience (I 'm not ignorant). So, knowing that, it would 've been ok if she would 've just said no but she proceeded to make me feel bad on the phone and say that yes, she would accommodate me this one time. Mind you, she reminded me again at the end of the party when I was paying her. Upon arrival (1:30 pm), the not-so-private room was filled with people and they only had 4 empty tables available for us at the moment. She let us know that we could start setting up and then extra tables would be available once everyone left. This resulted in my family and I still setting up at 2pm when guests started arriving. From the time we walked in the owner was yelling at the staff with so much disrespect we could not believe it. This is when I knew things were not going to go so well. She rushed my family and I the entire time. Food was put out and tasted great but.. things went weird when she took what was leftover to the back. I still had guests arrive around 3ish and by then there was no food on the buffet table . I asked for the food to be put back out and she loudly let me know that it was by guests ' fault for arriving an hour late and if we kept this up she would be serving food until 4/5 pm (not once was it mentioned that my guest HAD TO ARRIVE AT 2PM SHARP). I asked, well, what about the food you took to the back that I am paying for?? she said there was a tiny bit of salad and maybe 3 sandwiches left. When she not-so-willingly brought it out all she brought out was the salad. By the end of the party, 5 of my guests had not eaten nor were they offered a drink (Mind you, I asked for pitchers of drinks at each table so her staff wouldn 't even have to serve. She said yes to the pitchers on the phone but that never did happen). Aside from this, my cake and other pastries that she allowed me to bring in were taken to the back and put out throughout the event. Who knows if my entire cake was served and I truly do not believe that my 2 dozen chocolate covered strawberries were put out. Gina also just made it super uncomfortable by lingering around the whole time, even my guests felt rushed. Around 4pm, she proceeded to tell my mom you can let her know to start opening gifts cause she 's only got a half hour left. She knows that right? . My sister saw that I got upset at this and went to speak with her. My sister let her know that it was our understanding that the party was from 2pm-5pm (Obviously, we would clean up and be out by 5). She told my sister that it was made very clear that the room was booked for 3 hours and since I had arrived the half hour early (which she told me I could) then my party was over at 4:30 PM. We let her know that if that was the case then I would just take gifts with me and what I would prefer was to finish up games. My guests were even upset for me because they saw how uncomfortable she made me the entire 3 hours. By 4:30 PM we were cleaned up and I paid for my 25 guest party and who knows what she did with the food for my 5 guests that got nothing. I then went to the restroom before leaving and on the way out (she must 've not remembered I was still in there) she was dropping F bombs on the employees like crazy over who knows what. SHE SHOULD NOT OWN A BUSINESS!!"
All prices are estimates on menu.