Phone: +19148310516
Address: 76 Haarlem Ave, 10603, White Plains, US, 10603-2211, United States
City: White Plains
Menu Dishes: 35
Reviews: 29
"I only have a half hour for lunch, so I ordered a ham and yellow American cheese sandwich on a roll with lettuce, tomatoes, and mayo. When I got back to work, I realized I had been given the wrong sandwich. I called Tommy's to address the issue, but it was a frustrating experience. My lunch was at 12:10, and they didn't do anything to help me. As a result, I had to wait until 3:10 PM for my lunch. I was incredibly hungry by then. I do enjoy their food, but their customer service needs significant improvement. They've just lost a customer. I won't be returning because if there’s a mistake, they don't take any action to rectify it. The replacement sandwich they sent over was also missing mayo. I’m done with this place. I've been a customer for five years, but now I'm finished. I also had to deal with an unpleasant staff member frequently. I won’t miss them at all. I’m tired of spending my money for poor service, and my orders are almost always wrong. Goodbye."
All prices are estimates on menu.
