Captain Sorensen's Datil Pepper Hot Sauce
Firehouse Subs

Firehouse Subs

679 Fairview Rd, 29680, Simpsonville, United States

Salad • American • Sandwiches • North American


"I had the most awful experience at this Firehouse today. Usually when I go everything is calm pleasant and the workers are nice but I came today at 2:00 p.m. eastern time and it was terrible. I tried to get the $16 deal which included two medium subs two chips and two drinks and it said do it in the app or online I tried to add it online and it kept giving me error messages I don't know if it was because too many orders were being put in or something but I went into the restaurant to see if they would honor the deal because of the error messages and I had some coupons of my own with me. I asked the first guy could he honor it because I couldn't get it to go through online or on the app he wanted me to log into the app and show him that it's saying an error message and so I tried to log into the app but my phone was taking a really long time it's my fault I need to get rid of this phone it's been with me a while now and I've dropped it plenty of times but he was acting rude and then another young lady came up and she was like no, we can't honor that because it says online or on the app and I told her well online and on the app is giving me error messages and then I said okay can you just use my coupons one of my coupons said free combo and it it had chips and a drink in parentheses . I've had a bunch of firehouse coupons before because I go to Firehouse quite frequently I usually go to the one on woodruff road though and when it says free chips and drink it doesn't say free combo the coupon says free chips and drink with the purchase of a sub she told me that the free combo meant the chips and a drink the free combo didn't include the sub so I had another coupon and she stacked that coupon and it ended up basically being the same as the $16 but there was a lot of people behind me and I literally had to be embarrassed in front of all those people just because they didn't want to honor a $16 deal online and they were rude and then to make matters worse when I finally paid for everything and got in the car and my mom and my sister tasted their subs they said they were disgusting and I don't know if they were going too fast or what the situation was but the subs were gross and it was just an overall really bad experience right before Easter. It truly ruined my day."

Firehouse Subs

Firehouse Subs

2111 Snelling Ave N, Roseville, United States

Sushi • Cafés • Seafood • Asiatic


"We have been under strict quarantine because my husband works with extremely vulnerable individuals. We have not even been eating out anywhere. I decided for lunch on Thursday, April 9 to surprise him. My order was for $23.58. When I arrived, Irealized that there wasn’t curbside delivery and so I called inside and talked to the manager. I asked him if he could bringit outside of the shop since there were a lot of people coming in and out. He was nice and said sure. It was 11:20 and my subswere going to be ready by 11:35 or so. I waited in the front row by the window and saw a bunch of bagged orders on a table allnext to one another. I sat there for a while and I watched people come in and touch multiple bags trying to find their order onthe table. At almost 12:00, I tried to talk to someone inside of the store just in case my order was forgotten. No customerswere in the store and no one answered the phone when I called two times. I had to go into the store with my mask and gloves on.When I asked the employee about my order he said it was on the table. It was the bag I saw multiple people touching and Imentioned that concern. He told me that if I didn’t want people touching my food then maybe I shouldn’t be eating out rightnow. I asked for a refund and he said the manager would need to do that. I never received an apology or a refund. My nicegesture for my husband turned into a big disappointment. I would not have waited in my car if the manager hadn’t said he wouldbring it out. We live in the area and have had good experiences there before this time. I won’t be eating out anywhere now, Ican’t risk the lives of my husband’s clients. In this stressful time I wish there was more kindness. I am still hoping for arefund. As of 4-24-2020, no refund."