"I want to start by giving a shoutout to Annabel at Teriyaki Madness—she was amazing! As a vegan, I usually order the two-protein bowl with half regular tofu and half spicy tofu. However, when I checked the menu app, the spicy tofu wasn’t available, so I called the restaurant. Annabel went above and beyond by checking the app on her phone and confirming it was indeed off the menu. She even said she would contact corporate about the issue. She suggested I pick a different protein and promised to keep an eye on my order to make sure everything was adjusted properly.
Once my order was confirmed and assigned to a Dasher named Jeffrey, I thought I would message him to explain the situation and ask him to double-check that my order was correct. Unfortunately, he didn’t respond, which can happen sometimes. When he arrived at my doorstep, I asked if he had a chance to verify my order. He seemed a bit taken aback, glanced at his phone, and said, “I just got this message, but checking orders isn’t my job. I just deliver the food.” I pointed out that many Dashers usually adopt a more customer-service-focused approach. As he walked away, he shouted, “I’m the best!” I couldn't help but chuckle; it seemed like either he struggled with conversational skills or had an inflated sense of self-importance.
On the bright side, my order was perfect. Annabel certainly deserves a raise! As for Jeffrey, he might want to reconsider his position at DoorDash, as his lack of courtesy limited his effectiveness. The restaurant was less than half a mile away, my total was $25, and I tipped $5. Looking back, I wish I could take that tip back."
