Fried Asian Zensation Zalad
Zaxby's

Zaxby's

425 Ponce De Leon Ave NE, Atlanta, GA 30308, United States

Salads • Chicken • American • Fast Food


"I have been to this location twice in the last couple weeks. Both times were the worst experiences I have ever had at a fast food restaurant (described below). Clearly these issues are not due to a bad day. The staff and management at this location are unacceptable. As much as I enjoy Zaxby's, it's not enough to visit this location ever again. The first time I went during lunch- it was clear they were busy and the drive through was wrapped around the building, so I went inside to order. I was able to to order immediately, but noticed there were many people waiting for their food in the building. I waited over an hour after I ordered for my food (I ordered a salad and a tenders meal- no reason for any delay). I had to ask for my food multiple times. I could see the staff in the kitchen walking around and talking. They did not appear to be in any kind of rush. It was clear no one working there cared. When I got the food, it was cold (except for the salad, which was warm) and the fries were not seasoned. I truly do not understand how it took them so much time so get such poorly prepared food. I returned during a less-busy time a week later. I used a coupon for a BOGO meal. The cashier had to get help for another staff member, both were giggling the whole time. They entered the two meals but did not ask me what I wanted (I had intended to order more food, get sauces, etc). They then proceeded to ignore me as I waited nearly 25 min for my food. Fries still unseasoned and cold and sauces were served on the side (instead of on the chicken)."