"The food was good but the service was terrible. The restaurant was almost empty after the lunch rush, with only 5 other tables filling in the whole building, and we waited almost 15 minutes to be great by anyone after being sat. There were two servers working our section. The server that ended up helping us proceeded to bus his table and just look around the new tables before he came over after he heard both tables questioning why it was taking so long. It took over 10 more before he came back with our non-alcoholic drinks and took our order. After our food was dropped off by another server, he never came back to the table until it was time to bring our check. No new tables came in while we were there. I will be honest, I hate small talk, so I don't expect him to ask how we are in any real sense, like that. I will also be the 1st to admit being a server myself for many years, I am more critical of the job but on the flip side it means I am also more understanding and always friendly to all our servers. It's a bit unacceptable to have only 1 table in an otherwise empty section that you working and then barely acknowledging them or even feigning politeness, never smile, show up once and consciously ignore newly sat tables while looking at them. It is also the fastest way for me to think you're not very good at or simply just hate your job. Customer service is just that... all about service. That requires faking it sometimes. The food is always decent, fast, and less expensive than some local places, so it's why we go, but based on our experience this time, I'd rather do carryout or go somewhere else entirely. Servers like this are why people now think tipping 20-25% is too much. For the 1st time in a long time, I considered doing less, but I know how hard working in chains like that are. Really, though, if you're going to do bare minimum work, then it doesn't surprise me when people leave the minimum tip."
