EXTON
Chophouse Grille

Chophouse Grille

301 N Pottstown Pike, Exton I-19341, United States, EXTON

Pub • Vegan • Seafood • American


"We had a party of 9 for my wife’s 55 birthday dinner. When I called for the reservation I was asked if we were celebrating anything. I told them it was my wife’s 55th birthday dinner. We arrived at 6;25 for a reservation at 6:30. It took 15 minutes before we were asked for drink appetizer orders. When our waitress took our drink orders she took the kids meal orders only. Not sure why just them but no worries. She brought some of drinks like soda but never brought my wife’s drink until we asked where it was. After approx 45 mins she finally took our dinner order and it took another 45 mins or so for the food to come out. I was pretty annoyed at this point. We ended up having to return the 2 kids dinners and my wife’s (the birthday girl) dinners which were steaks and a burger because they were so undercooked and red they could not eat them. By the time they came to check on us and we could explain the issues the kids had already eaten French fries and other stuff and never did eat the food that was re-cooked. The manager or hostess came over to see how everything was and I explained things to her and she said sorry but that was it. I have worked in the restaurant business a while and my dad as well for over 40 years and I found it strange that she did not mention anything like taking the kids meals (which they did not eat) or my wife’s meal off the bill or a desert free. NOTHING!! For a restaurant where the combined bill (2 of our party got a separate check) came to over $400 I would have expected a lot more. It’s a shame because the expectations were so much higher for the Chop House over our typical Texas Roadhouse or Longhorn visits. Lastly, they did nothing for my wife’s 55th birthday. Not a mention, no wishing her a happy birthday, just forgot to bring her drink and undercooked her $40 steak. Why even bother asking me what we were celebrating when I made the reservation especially when the person who took the reservation said she would make sure to tell them what we were celebrating???? Very disappointing to say the least."