"ZERO STARS I’m writing to you to make you aware of the substandard Boston Market in Shirley, NY. I don’t even know where to begin! To start with my driver and I had a long drive from NYC and they refused to give him the code for the rest room until after I had paid for my order, stating that the number was only available on the receipt. This location had its lights dimmed with only the lights on over the counter where you order when we pulled up we thought the place was out of business. Everything was dirty inside the restaurant, including the restroom. Still with Boston Market no longer in NYC, I was eager to order what used to be my favorite chicken and sides. Strangely there was no menu anywhere the counter person said the menu board was broken! There were four sides in strange pans behind a glass partition. One was a bright orange color, I was told that was the sweet potatoes. It had no marshmallow topping, I was told they were out of it. I placed my order for the family meal for three and a chicken sandwich for my driver. My order totaled close to $50, with $2 up charges for the creamed spinach and sweet potatoes. When we exited we noticed the Popeye’s across the road had a full parking lot. The Boston Market was empty other than our car, and it was lunchtime. We jokingly said, uh oh hope that’s not a sign. I said, nah Boston Market is a regulated franchise yes, our experience was a bit weird, but the food has to be still be good. Boy, was I wrong!! I arrived as a guest at my friend’s house bringing the most god awful food one could ever imagine. The chicken was completely dried out shoe leather. The creamed spinach was watery, disgusting and tasted spoiled. The stuffing was like dried croutons. The corn breads were hardened bricks. The only thing that was semi edible were the sweet potatoes, missing the desired marshmallow topping. My driver’s sandwich was also horrible. I wouldn’t even feed the chicken to my dogs, everything went in the garbage $50 thrown away! It is no wonder the place was empty, and had no menu displayed. I ask that you send a branch manager to do an unscheduled inspection of this store. I wouldn’t be surprised if this food was days old, and being reheated due to lack of customers. Also, the receipt showed three chicken gravies I was given none! Although that would not have helped any of the disgusting food."
