"My toast was burnt and so crunchy that I had to send it back, and my daughter's biscuits were similarly overcooked. We were told that there were new people in the kitchen, but to me, that's not a valid excuse. They should have someone supervising the kitchen, especially with how busy the restaurant was.
At this point, we told the server that we didn't want anything else to eat. Our daughter could manage, but we lost our appetite. Then the general manager came over with the remade plates. I explained that we weren't interested, and he said everything was on him, so we could either eat it or throw it away. We ultimately accepted the food, still uninterested, but then I noticed something green in the bowl, which added to my frustration.
We decided to box up the Laredo to take home to our other daughter. However, when the bill arrived, we were charged for our daughter's meal even though we were told by the manager that the whole meal would be free. When I brought this up, the waitress insisted that since she found her meal acceptable, we still had to pay for it. My husband, feeling defeated, said he’d just pay.
The waitress then claimed she was going to get the manager again but returned saying the manager confirmed that we wouldn’t be charged. However, her demeanor suggested she was annoyed with us, as if we were just there to complain and get a free meal.
I am extremely disappointed and will not be returning. This experience was far from what I expect from this establishment."
