Cajun Chicken Pasta Cajun Chicken Pasta

Creamy pasta tossed with spicy Cajun-seasoned chicken, bell peppers, and a rich sauce.

Chili's Grill

Chili's Grill

4001 AZ-90, 85635, Sierra Vista, US, United States

Cafés • Salad • Tex-mex • American


"On December 4th my husband and I went to Sierra Vista's Chili's restaurant to dine in. The greeter was fairly unfriendly but seated us quickly. We waited considerably long between the time that we were seated and the time that somebody came to take our drink order and the couple that walked in a good 15 minutes after we did was actually served both drinks and food quicker than we were. Once we had waited for a while to have our food order taken, the shift leader came to the table and a few minutes later our server came back to take our order which had already been taken care of at this point. There was poor and untimely communication between the staff for sure.Our food arrived late and partially cold. I ordered the Triple Dipper and my husband had the Smokehouse Combo. The only thing that was remotely hot on my husband's plate were the fries, everything else ranged from lukewarm to cool. My Triple Dipper was hot, but unfortunately lacked as well; the amounts seemed quite a bit smaller than previously, I was initially given only one of the three dipping sauces it comes with and the celery was completely omitted.After alerting our waiter that my husband's food was mostly cold and that I'd like to get the remaining sauces, he asked for a moment to speak to his shift leader but told us that he'd get new food out to us as soon as he could.Another disappointing 10 to 15 or so minutes passed and we did, in fact, not receive new food. The shift leader came to our table, said that it seems we were let down in both the time and quality aspects of our visit he proceeded to apologize and handed my husband his card and a $5 off coupon for our next visit. I believe that any eatery worth anything should've offered to a) bring new and *hot* food at this time and b) should've covered the check, not just a measly 5 bucks off for the *next visit*, which also implies there will be a next time and that has yet to be decided after repeatedly being disappointed in this Chili's location. In the meantime my husband continued to eat his dinner and to top everything off found an actual piece of plastic in his ranch dressing, presumably packaging from the sauce container that it came in. Of course this was also brought to the attention of the staff and all we received was another awkward and lousy apology, nothing more.Honestly, I used to really like coming to Chili's but their quality in both products and service has decreased noticeably. This was the third time that the Sierra Vista location was a disappointing mess and I still can't believe that after receiving cold food that was not only late but also had plastic in it we were not offered to have our meal paid for, but received a 5 buck coupon, which at this point seemed so fitting that it was nearly comical.If every customer is the best then I truly don’t want to receive service at its worst."