"To start, our waitress Grisella was pleasant, professional and courteous. The reason for three stars is that I ordered a patti melt and asked the waitress if I could have a turkey burger instead of the standard beef burger that comes on a classic patti melt. She said, “So, you want a turkey burger on bread?”. I said no. The patty melt comes grilled, on rye and melted cheese and onions. She said, “well you can have whatever kind of bread you want on your turkey burger”. So I said, I want rye, like is supposed to be on the patti melt. She said ok, and asked what kind of cheese, and told me, “because its technically a turkey burger, it will come with lettuce and tomato as well, is that ok?” I said sure. Well, I was served exactly what she said, a turkey burger on bread, and NOT a patti melt. I was disappointed that Grisella didn’t understand the difference in the menu items. The sandwich was fresh and hot, but not what I wanted. I understand the menu is huge and perhaps it’s difficult to know all the ins and outs of every single dish, but I have also worked in restaurants for many years and know there are special modification options on the ordering systems that easily could have asked for a turkey burger substitution."
