"Last time I was at Claim Jumper in Valencia I had a burger and fries, my parents had steaks. The food was decent and imagined coming back sooner than later. Fast forward 7 years, my recollection was not brought to the forefront. I would think that the food would have been even better this time around, however this was not the case. This time, I had the tri-tip sandwich, my wife the crusted chicken pasta, my mother the salmon, the kids a bowl of clam chowder. The trip-tip sandwich did not look anything like the menu. The amount of meat was nearly half of that of the menu picture. The taste was subpar. My wife's chicken and pasta was acceptable, however the cheese bread was unedible. The salmon was good, but not 30 dollars good. The bowl of clam chowder was sour and watery, my girls did not finish even half of it. The food, overall, was not good. We booked a reservation at 6:30, but were seated nearly 20 minutes later. Once seated, we sat down for another 10 minutes without a server attending to us. During those 10 minutes, roughly 15 walk-bys with staff without anyone mentioning they will be right with us. When I asked the lady at the front who seated us that we haven't seen our waiter, she let us know that she will find them, but she simply went to the front to greet new customers. Although the staff are pleasant and friendly, the service needs work. They may be understaffed possibly, so I don't want to get on them individually; management needs to figure this out. I bought a 100 dollar gift card with a 25 dollar gift card bonus on the Claim Jumper website. There is no disclaimer that the 25 dollar gift card can only be used after 6/20/2022. Only after purchase was this made known. Sneaky Claim Jumper. I will be hard pressed to come back considering my recent visit to use the 25 dollar bonus gift card. Overall, very poor experience for a mother's day dinner. I felt I wasted 120 dollars. I would have been more satisfied with a trip to McDonalds."
Lobster Mac N Cheese
