"My experience at La Gamelle started out terribly, and this would likely have been a rather than a review. But this is a story about staff recognizing that they made a mistake, and treating customers like real people. Bottom line: it was great and I plan to go back The bad: We arrived minutes early for our reservation, but we were then passed over or times by other groups getting seated. Each time the staff assured us that our table was nearly ready, and each time we continued to wait. We were finally seated about an hour and a half after our reservation The good: The staff members recognized their error, apologized profusely, and initially comped us a round of drinks at the bar while we waited. When we were passed over again, the hostess came over to us, again apologized, and told us in no uncertain terms that she would make sure we were taken care of. From there, everything was great. The staff was very attentive, and the manager and hostess checked on us repeatedly. They ultimately comped the entire meal, including wine In my view, this is the sort of thing that happens from time to time at a busy New York restaurant. The question is always how does the staff respond. Aida and the other staff members handled the issue very professionally, and we'll definitely be back We split the short rib pappardelle and a ribeye, and also got escargot and a couple other sides. The food was good especially the pasta. And the table bread was great too which is always nice."
